ITO - это распределенное клиент-серверное решение, помогающее администратору в обнаружении, решении и предотвращении проблем, происходящих в сети, системах и приложениях в произвольных корпоративных сетях. ITO обладает гибкой и масштабируемой архитектурой, позволяющей интегрировать это решение с другими приложениями. ITO helps you to: o Maximize the availablity of network components o Reduce the time lost by end-users as a result of system down-time o Reduce user interactions by automatically solving problems o Reduce the amount of problems through preventive actions o Decrease the time needed to resolve problems o Reduce the cost of managing the client-server environment The ITO management concept is based on communication between a management server and managed nodes. Management server processes running on the central management server communicate with ITO agent processes running on managed nodes throughout the environment. The ITO agent processes collect and process events on the managed nodes, and then forward relevant information in the form of ITO messages to the management server. The management server responds with actions to prevent or correct problems on the managed nodes. Figure 1-1 on page 26 illustrates the management concept of ITO.
.