Incident Management

As in ITSM,

"An incident is any event linked with service interruption or service degradation"

Alarm, fault is only partial events. Service request another type of incident.

Objectives of Incident Management

To restore any incident as soon as possible.

Process owner

Incident Manager, which responsible for all incident lifecycle.


Detect, registering, resolve and close all incident.

Manage incident lifecycle.

Informing user and customer.

Propose changes to Change Management Process when incident resolved with change.

Propose about problem opening for Problem Management.